Thanks to all of our great Advocate Capital clients, 2014 was an amazing growth year for us. As a result of our growth, we are moving into a larger office here in our current office building. The only address change will be the Suite Number changing from C-165 to C-200. There are a few scheduling items we wanted you to be aware of for our move day of Friday, January 30th:
- We will complete transaction processing for the day at 12:00 Noon CT. This means all funding and payment processing will stop at Noon. Any transaction requests received after the noon cut-off time will be processed on Monday, February 2nd.
- From 12:00 Noon CT until 3:00 p.m. CT, our Accounting Team will process January finance charge invoices. You should receive an email with your January statement on Friday
- The Advocate Capital, Inc. offices will close for the day at 3:00 p.m. CT on Friday, January 30th and re-open for business as usual on Monday, February 2nd, 2015.
- The ACI Client Web Portal may be offline intermittently from 3:00 p.m. CT on Friday, January 30th until 8:00 a.m. CT on Monday, February 2.
We want the impact of our move to be as minimal as possible and would ask that you note these schedule changes on your calendar for January 30th. If you have any questions or concerns, please let us know.
We look forward to delivering our platinum level of customer service to you from our new office suite beginning February 2nd.
Vice President, Finance and Administration
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