Authored By: Candace Whitman
Client relations is a crucial part of being an attorney and managing a law firm. Clients should feel informed, heard, and cared about. Here are a few client relationship building tips from Attorney at Work.
- Remember the little things.
Sometimes the smallest gestures can make a client feel valued. For example, ask your client how their children or grandchildren are doing or how their recent vacation went. Attorney at Work suggests letting them know ahead of time about things like if it will take them some time to pass through security at the courthouse or your office building. Little details like these will show that you are considerate and that you care.
- Know their preferred contact method.
Every client has their preferred contact method: email, phone call, text message. According to Attorney at Work, asking your client about the best way to reach them can make communication easier and help avoid any frustration on your end or theirs.
- Listen and ask open-ended question.
Your client is most likely experiencing one of the most difficult times of their life. Listen actively as your client tells you their story to establish trust with your client. Ask open-ended questions and follow-up questions to show your client that they are being heard.