Authored by: Ollie Lammers
Change at your law firm can be stressful, and it can be hard to balance the firm's changes and keep your clients happy. According to Sally J. Schmidt's Attorneyatwork.com article, here are some ways you can try to manage change and keep your clients happy.
Be upfront and honest with your clients about changes within the firm that might impact them. You don't need to share every detail with your clients about changes at your law firm. You can and should share information that might impact their case, such as a death or departure of an attorney at your firm. Let your client know you care about them and their case, and you will still be fighting for justice on their behalf. Being honest with your client will make them feel valued, and they will likely be more patient with you and your team in a transitional period.
If your client is concerned about these changes that might impact their case, talk to them about it. Ask your client what information will help them feel comfortable staying. Consider having a meeting to tell them about the changes and another meeting to discuss how you will handle their case moving forward. Keeping your clients at the forefront is a top priority for you and your firm. Make sure your client knows that.
If possible, create a contingency plan if a sudden change happens at your firm. Try to plan instead of immediately reacting to a sudden change. Take a breathe and consider the top priorities of the change happening at your firm. Meet with your team and brainstorm ways you all can work together smoothly and effortlessly to inform clients and make other changes. If you think this significant change will be impacting you and your team for the next few weeks, create an opportunity to meet once a week to discuss any problems and practical solutions.
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