Authored By: Ollie Lammers
You don't always get to give your clients good news. According to Joan Feldman's Attorneyatwork.com article, here are a few ways you can keep them happy as you fight for justice on their behalf.
When working with new clients, ask them how they prefer for you to communicate with them. You can also ask clients what time of day is usually best for them. Knowing when is the best time to communicate with them, and their favorite modes of communication will help you grow your professional relationship. Ensure that you are precise when you are communicating with clients.
Consider making notes in your clients' accounts that they prefer to be contacted via text/phone call/email. Having a place where you can easily reference your clients' preferences of being contacted will help you in the long run.
Having good communication with your client also involves transparency and honesty. Letting your client know how their case progresses and the potential outcomes you are concerned about will help your clients trust you when advising them.
Simplify Your System.
Keep things simple and easy with your law firm processes. Having easy-to-follow processes will help you and your law firm communicate with your clients. Having simple systems in place will also help your law firm stay organized and focus on fighting for justice for your client.