Advocate Capital, Inc is looking to add a new member to our team.
We are currently hiring for a Quality Assurance Analyst I, to join our corporate office in Nashville, TN.
The Quality Assurance Analyst I (QAA) carries out Quality Assurance Reviews (QAR) for small to mid-size clients. QARs are annual reviews with clients that ensure credit/case funding compliance and proper utilization of credit. The QAR involves reviewing case documents, interviewing clients, as well as validating case status via outside sources (i.e. court websites). Once the QAR is complete, the Quality Assurance Analyst I creates a report of findings presented internally to the Credit Committee and account manager. The QAA I also issues a results letter that is shared with the client. Additionally, the QAR is used as a customer service touchpoint between ACI and its clients.
• Associate’s degree in Pre-Law coursework or paralegal certification preferred. High school diploma required.
• 1 – 3 years conducting legal research, actual experience in a tort litigation practice (plaintiff preferred), or performing quality assurance duties.
• Intermediate skills in Adobe and Microsoft Office applications, specifically Excel and Word and Outlook.
• Experience with Salesforce preferred.
Are you interested in this position or would you like to recommend a qualified candidate? For more infomation or to apply for the position, send your resume to HR@AdvocateCapital.com.